Visitors to Greater Cincinnati may not find a better voice for this area’s dining and entertainment options than the folks at Cincinnati midtown Spring Hill Suites. The Marriott property overlooks Cincinnati’s downtown skyline from north of the city, located at 610 Eden Park Drive.
GM Mike Houle has an extraordinary approach to promoting Greater Cincinnati and all it offers to his guests at Spring Hill Suites. He sees his front-desk personnel as concierges for the hotel, and here’s what he says about that: “We really like all our guests to have a good idea of the city—and we use all our resources, such as Key magazine, to help educate (our front desk personnel) on the city and all the great things we have to offer here in Cincinnati. Guests want to know first-hand, and we want our front-desk personnel to be able to say ‘hey, I’ve been there,’ to be able to talk from experience.”
Houle does more than might be expected to assure his personnel have the experience. “We like to send our front-desk team out to local attractions, like lunch at the Horseshoe casino, or a trip to the Art Museum in Eden Park, or the restaurants in Mt. Adams, so they know what they are talking about.”
Management at the Midtown property has put together special sheets for guests wanting to take advantage of the sights, shopping and eateries in Greater Cincinnati. A sheet of nearby restaurants features 30 options, with phone numbers, addresses and types of food. A similar sheet exists for shopping areas, with 10 areas listed. And there is a “Cincy Eats” sheet that highlights local, hometown favorites such as Skyline Chili, Graeter’s ice cream, Montgomery Inn ribs and more. “We do that little extra to help make the stay of our guests’ more enjoyable,” he said.
As for the suites at Spring Hill, each is at least 20 percent larger than a typical hotel room. Plus, each has a fold-out sofa for added sleeping space, making it easier for a family to fit in a suite in comfort.
The breakfast at Spring Hill is included in the room cost, and Houle stated it’s a better breakfast than most hotels offer. “Weekdays, the breakfast includes fresh fruit, meats, cheeses, ham and eggs, sausage, things like that,” he said. In fact, in July of last year, Spring Hill upgraded its breakfast offering across the whole chain, and Houle says his guests love the change.
Spring Hill’s Midtown location features a pool with a handicapped lift for getting in and out of the water. Next to the pool area is a fitness center, and individual machines are equipped with TV screens. There is a small market next to the front desk for those you may need a personal item, want a quick snack or a beverage. Also, there is a bar in the lobby area, serving guests in the evenings from 5 to 11 p.m.
See you at Spring Hill Suites Midtown!